BZbyte LLC.

Online Service

We have several service plans to meet different needs. Our program is structured so that you get the quality service you need and we can financially sustain the cost of providing that service.

You must choose a service plan level and the hour pack you would like to purchase. The service may be used over a period of 1 year. Any un-used portion at that time expires. You may use service for questions, bug fixes, feature requests, or operations help. Time usage is rounded up to the nearest 15 minute block for each incident. Service priority is given based on incident date and service plan. A service plan takes 5 days to be effective after payment is processed. All service is via email, web, and phone depending on the plan.

Service Plans

Level	Minimum Initial Response Time	Maximum Initial Response Time	Customer Points of contact	Email Web	Phone	Price per hour
1	2 business days	3 business days	1	yes	no	$60
2	1 business day	2 business days	2	yes	no	$70
3	Immediate	1 business day	2	yes	yes	$80

Hour Packs

Hours	Discount	Level 1	Level 2	Level 3
10	None	$600.00	$700.00	$800.00
25	5%	$1,425.00	$1,662.00	$1,900.00
100	10%	$5,400.00	$6,300.00	$7,200.00
500	15%	$25,500 (Contact Sales)	$29,750 (Contact Sales)	$34,000 (Contact Sales)

On site service

We will provide service on site via a seperate service Agreement. Cost depends on duration and location. The longer the period of service the greater the discount. Contact us for more info. (sales@bzbyte.com)